Listening to: Real Rhapsody Shit Hold-Music While I Wait For Some Nitwit To Pick Up the Phone and Cancel This Service
My head is about to EXPLODE.
I just - JUST - got off the phone with some ovine young man at Real Networks after being on hold for THREE HOURS AND TWENTY-ONE MINUTES. WTF?!? Is this the way companies do business?
Before trying out this service, I should have Googled 'Real Rhapsody'. My initial Google search of 'real + rhapsody + cancel' brought me dozens of results complaining about what a piece of crap Real Rhapsody is. Application won't load (and then being on hold forever to get tech support); proprietary files that only play on the Real Networks piece of junk; trying to cancel the service and EVERYONE writes that the process is painful.
Thing is, you can't cancel the service online. When you go to cancel, you're directed to a crappy little form that, once you fill it out, you're directed to a phone number that you have to call during business hours. I don't know where you work but I've never worked at a place where I could afford to be on hold for over three hours.
This blogger was none-too-happy about the POS application Real has you download to play its crappy files nor was he thrilled about the damned hoops he had to jump through to cancel it. And The Register informs us that a lot of folks who thought they'd cancelled Real Rhapsody found out, months later, that they were still getting charged for the service - and then, not getting refunded.
The only good thing about being on hold for so long was it gave me the opportunity to go to epinions, C-Net, ZD Net, and thirty or so IT discussion boards to post my frustrations.
My advice to you, my friends, is that you stay away from Real Rhapsody. Crap, total crap and a Real Rip Off.